The product is tested before it is put into the shipping box, crate, pallet, etc. Contact customer service for a complete list of applicable products.Įvery order is tested prior to shipping. Leased and hazardous items are also non-returnable. This includes PPE (including masks), tests, thermometers, sprayers and UVC lighting of any kind (portable and surface). There are no returns on any medical and/or sanitizing products for obvious safety reasons. Once you place an order, the following products are non-returnable:Ĭustom-cut, customer built or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts) your order is considered non-cancellable and any custom-cut, customer built or special order items purchased by you are also non-returnable.Ĭonsumable style bulbs or lamps are not returnable. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. Shipping and handling charges are non-refundable for all returns. If the product is accepted after this period, it is subject to a 25% restocking fee and credit will be issued toward future purchases only. PuriLite reserves the right to authorize product returns after 30 days have passed from the order date. Your only obligation is the freight charge and restocking fee, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. PuriLite inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items.
Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 25% restocking fee. A refund may be arranged excluding freight charges upon inspection. If you are not satisfied with a product, contact us by emailing call 1-844-787-LITE within 30 days of receipt.